This place suits me perfectly with great amenities like outdoor swimming pool, fitness center, and 24-hour reception. Staff treated my old parents with kindness during our first stay, making it memorable. I’m coming back for Christmas!

What they got right and wrong

The beach is immaculately kept, offering ample seating under palm trees. The resort's activities are diverse, with friendly staff who strive to ensure a great experience.

Customer service was lacking, with long wait times at the bar and issues during check-in. Some facilities felt older, contributing to a less-than-ideal atmosphere.

Beautiful beach access.

The location is fantastic, just steps away from the beach! Our Superior Queen Room was spacious and comfortable, offering great views of the pool area. The beach was pristine, and the staff was friendly and attentive, making our stay enjoyable.

Dining options could use improvement.

I recently had a great time at this resort! The small on-site coffee shop was a perfect retreat. The cleanliness throughout was impressive. The strict security gave me a sense of safety I really appreciated.

The location is superb, positioned near both the beach and town, making it convenient for work and leisure. The resort offers great amenities, including well-maintained gardens and a decent gym. The staff was responsive and helped set up my meeting space effectively, which contributed positively to my work experience.

The dining options were somewhat limited and lacked variety.

The Superior Garden Queen Room was decent but pretty basic. Beds were comfy enough for our family, and we liked how bright the place was. The daily cleaning was spot on. Though, watch your stuff because we heard some guests had things go missing. It’s a nice space, but a little more attention to detail would have made it better.

trademark was great! the small coffee shop on site was awesome, open most of the day, and had nice air conditioning inside. every day, the rooms were cleaned and the entire place was spotless. the strict security gave us peace of mind too.

strongly recommend

I loved the beautifully maintained gardens and spacious pathways, making it easy for seniors like myself to navigate the resort comfortably. The chic decorations throughout the dining areas added a touch of elegance to our experience.

More accessible seating options in restaurants would help.

It was just a decent option for a city holiday in Playa del Carmen with great value for the money. The staff were friendly and hardworking, which made the stay more pleasant. Avoid transportation services booked through the hotel to prevent issues.